Warranty Info

Every product we sell includes the original manufacturer warranty. As an authorized reseller, ConnectResale LLC provides genuine manufacturer-backed warranty coverage, ensuring you receive reliable support whenever warranty service is required.

Coverage by Brand

Brand	Warranty Coverage
Zebra Technologies	1-Year Manufacturer Warranty (Extended plans available)
Honeywell	1-Year Manufacturer Warranty
Epson	1-Year Manufacturer Warranty
Brother	1-Year Manufacturer Warranty
Datalogic	1-Year Manufacturer Warranty
Other Brands	Warranty period varies by product. Please refer to the individual product page.

Packaging & Shipping

We recommend keeping the original packaging and shipping materials after receiving your order. If warranty service becomes necessary, proper packaging helps protect the product during transit and reduces the risk of shipping damage.

What Is Covered

Manufacturing defects in materials and workmanship.
Hardware failures under normal operating conditions.
Factory defects identified upon product arrival.

What Is Not Covered

Physical damage, including drops, cracks, dents, or impact damage.
Water or liquid damage.
Products modified or repaired outside an authorized service center.
Normal wear and tear from regular use.
Damage caused by using an incorrect power adapter or operating outside the recommended voltage.

How to Make a Warranty Claim

To begin a warranty claim, please email [email protected] with:

Your order number.
A detailed description of the issue.
Photos or a short video of the problem (recommended to speed up processing).

Our support team will review your request and guide you through the next steps. Most warranty claims are processed within 5–10 business days.

Extended Warranty Options

Extended warranty plans are available for select products. If you would like protection beyond the standard manufacturer warranty, please contact our sales team for available options.

Email:
[email protected]