Return Policy

You have 30 days from the date you receive your item to request a return. Requests made after 30 days will unfortunately not be eligible for a refund or exchange.

• Defective / Damaged / Incorrect Items Full Refund or Replacement

  If the product arrives dead-on-arrival (DOA), defective, or if you received the wrong model, you are entitled to a full refund or replacement at no cost to you.
• Customer Remorse / Change of Mind Accepted

  We accept returns if you change your mind or ordered the wrong item, provided the item is unopened, unused, and in its original retail packaging with all original accessories and manuals included.

• Defective or Incorrect Items - Free Return Shipping

  ConnectResale LLC covers the full cost of return shipping. We will provide a prepaid shipping label via email once your return is approved.
• Customer Remorse - Customer Pays Return Shipping

  If you are returning due to a change of mind or an incorrect order placed, the customer is responsible for return shipping costs. Please note that original shipping costs are non-refundable.

1. 1

   Contact Our Support Team

   Email us at [email protected] with your Order Number and the reason for the return. Please include any photos if the item is damaged or defective.

2. 2

   Receive Return Authorization

   Once approved, we will send you return instructions and, where applicable, a prepaid shipping label via email. Please do not ship items back without prior authorization.

3. 3

   Pack & Ship the Item

   Pack the item securely in its original packaging and ship it back to our business address:

   ConnectResale LLC
   6936 SW 39th Street, Apt D108
   Davie, FL 33314
   United States

Once your return is received and inspected, we will send you an email confirming receipt of your item. Your refund will be processed automatically and a credit applied to your original method of payment.